Sunday 6 April 2008

Wouldn't it be great if all shops did this

One of the companies that I work with, Hawkins Bazaar recently had a customer come into their shop with a 24 year old credit note which they honoured and reduced her bill by £2.03.

Its just nice to know that instead of trying to grab every last penny from you (First Great Western are you listening), some companies know the value of a happy and satisfied customer.

Whatever business your are in, next time an opportunity like this presents itself, use it to keep your customer happy as they're bound to tell 5 more. Alternatively, go for the penny pinching route, be glad you made an extra couple of pounds and wave goodbye to that customer and their friends.

No comments: